FAQ's
How can I contact TheGlaJeweller?
You can reach us at support@theglajeweller.com. Our dedicated customer service team is always ready to assist you with any queries or needs you may have!
Do you ship worldwide?
Yes, we offer worldwide shipping to bring our exquisite jewellery to customers around the globe.
Where do you ship from?
Our products are shipped from our headquarters in Glasgow, reflecting the heart and soul of our brand.
Can I change or cancel my order?
Due to our quick processing times, please request any order changes or cancellations within 12 hours. After this period, we cannot guarantee changes can be made. However, you are welcome to return your order for a full refund once it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments, ensuring a smooth and secure transaction process.
When will my order be processed?
All orders are processed the next business day, embracing our made-to-order approach due to high demand. This ensures each piece receives the care and quality it deserves.
When will my order be delivered?
Expect a production time of 15-20 business days for your handcrafted jewellery, followed by first-class worldwide shipping. Your patience allows us to maintain the excellence TheGlaJeweller is known for.
Will I be charged with customs and taxes?
Prices on our site are tax-free in GBP, which means you may need to pay duties and taxes upon receiving your order. These charges, determined by your local customs office, are the buyer's responsibility. We advise contacting your local customs office for detailed information on potential charges.