Warranty Policy

At TheGlaJeweller, we pride ourselves on delivering jewelry of unparalleled quality and craftsmanship. Our commitment to excellence is reflected in our comprehensive 12-Month Warranty Policy, designed to give you peace of mind and confidence in your purchase.

 This warranty covers any defects in material or workmanship under normal use during the warranty period. During this period, TheGlaJeweller will repair or replace, at no charge, products or parts of a product that prove defective because of improper material or workmanship, under normal use and maintenance.

 The Warranty Period for items purchased from TheGlaJeweller is 12 months from the date of purchase. A valid proof of purchase is required to initiate a warranty service.

This warranty does not cover any problem caused by:

• Conditions, malfunctions, or damage not resulting from defects in material or workmanship.
• Damage attributable to wear and tear, misuse, alteration, abuse, accidents, or lack of proper care as per our care instructions.
• Lost or stolen items.

 

To obtain warranty service, you must first contact us at [insert contact information] to determine the problem and the most appropriate solution for you. Please include your proof of purchase and a detailed description of the issue.

Customers are responsible for shipping costs to send the defective product to TheGlaJeweller. If the warranty claim is validated, we will cover the cost of shipping the repaired or replacement item back to the customer.

In no event shall TheGlaJeweller be liable for incidental or consequential damages or losses arising from the use of our products. This warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.

For more information about our warranty policy, or to initiate a warranty claim, please contact our customer service team at contact@theglajeweller.com.

We are dedicated to ensuring your satisfaction and confidence in your purchase from TheGlaJeweller. Thank you for choosing us to be a part of your life's most precious moments.